Description Retail Banking and Wealth Management (RBWM) Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions. We are currently seeking an experienced professional to join our team. In this role, you will: Credit card is a strategic priority for HBCN and the role of city level Mobile Sales Force Sales Coach is a key management role that supports the achievement of the MSF objectives. The manager needs to work with the country sales coach, city managers, sales managers and Learning & Development team to implement city level training and coaching programs and develop relevant local programs to develop and continuously enhance the Mobile Sales Force (MSF) capability, performance productivity as well as observance of sales quality and Global Standard. The manager also needs to assist in developing MSF teams to be able to provide outstanding customer experience to our target customers. One of MSF Sales Coach's focuses is on supporting the development of on-boarding and continual development of new MSF team leaders and MSFs and improving the sales/service quality and productivity of MSFs. So by working closely with MSF City managers and team leaders, the manager will develop and execute coaching for local MSFs with primary focuses on client engagement skills and sales activities planning, execution and process optimisation including utilisation of sales tools and tablet. In addition, the manager needs to develop and execute plan to instill HSBC values and behaviour in MSF and foster a working environment with positive sales and service mindset. In some cases, the manager also needs to work with city sales coach to develop programs to up-skill sales managers. Additionally, the manager needs to be involved in reviewing the effectiveness of MSF compensation and incentive schemes to ensure the scheme’s relevancy in supporting achievement of overall MSF objectives. In addition, the Coach will be responsible in developing Recognition programs with City managers and team leaders to optimise team performance. Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.Qualifications To be successful in the role, you should meet the following requirements: Bachelor Degree or above Strong leadership skills and influencing skill Above 6 years working experience in Banking, preferably in Credit Card. Strong coaching and influencing skills Sufficient knowledge and expertise in area of coaching responsiblilty including people development, channel development, sales process and client referral skills Previous experience and proven record as MSF Sales Manager, or Credit card Sales Coach within HSBC or equivalent in other leading financial institutions Sufficient knowledge of global anti money laundering standards Knowledge of relevant regulatory governance in local market Knowledge of local and Group compliance regulations (the latter to be attained if new to HSBC) Proven ability to multi-tasking in a fast paced work environment and prioritize work assignments You’ll achieve more at HSBC.www.hsbc.com.cn/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. HSBCHXI Issued by HSBC Bank (China) Company Limited